(A DBA of TWP MHC Albany)
Effective Date: October 27, 2025
Website: https://www.willownookalbany.com
Willow Nook (“Willow Nook,” “we,” “our,” “us”) is a manufactured-housing community operated by TWP MHC Albany.
We value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and protect your information — including information provided through online forms, leasing activities, and SMS/MMS text messaging — in compliance with applicable federal, state, and carrier regulations, including 10DLC messaging requirements.
We may collect the following information when you inquire about, lease, or reside in our community:
Contact Information: Name, mobile number, email address, mailing address.
Consent Records: Date, time, and method of SMS/MMS opt-in and opt-out.
Message Data: Message content, timestamps, delivery metadata.
Tenant & Leasing Details: Application information, lease dates, unit information, and related records.
Other Information: Any additional details you voluntarily provide (maintenance requests, event sign-ups, etc.).
We use your personal information only for legitimate business purposes, including:
To communicate regarding leasing, residency, and community operations.
To send SMS/MMS messages (e.g., rent reminders, maintenance alerts, weather updates, community announcements) consistent with your consent.
To maintain records of consent and message history for 10DLC and TCPA compliance.
To improve resident experience and manage community operations.
To comply with legal, regulatory, and safety obligations.
We do not use your mobile number or personal data for unrelated marketing without your explicit consent.
Willow Nook will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law.
Your information is kept confidential and used solely for the purposes you have agreed to.
All the above categories exclude text-messaging originator opt-in data and consent.
This information will not be shared with third parties. Text-messaging opt-in data is not being shared with third parties.
We may share limited information only with:
Service Providers: Vendors supporting our operations (e.g., SMS platforms, property-management systems, maintenance contractors) under confidentiality agreements.
Legal Authorities: If required to comply with laws, regulations, or legal process.
Affiliates: TWP MHC Albany and its affiliates for operational or compliance purposes.
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy.
We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.
At opt-in you will see the following disclosure language:
“By messaging us or providing your mobile number, you agree to receive messages related to leasing, residency, appointment reminders, status updates, and community information from Willow Nook Mobile Home Community. Message frequency varies, and standard message and data rates may apply. You have the right to opt out at any time by replying ‘STOP.’ Reply ‘HELP’ for assistance. View our Privacy Policy and Terms of Service.”
You have the right to opt out of receiving text messages from Willow Nook Mobile Home Community at any time.
To opt out, reply “STOP” to any text message you receive from us.
After you send “STOP,” you will receive one final message confirming your opt-out. You may re-enroll at any time by re-submitting your phone number and consent.
Message frequency varies based on your relationship with us.
Standard message and data rates may apply.
Each message includes opt-out and help instructions.
We send messages only for the purposes you consented to.
We retain personal and messaging data as long as necessary for the purposes outlined here, including regulatory compliance.
If you opt out, we retain a minimal record (your number and opt-out timestamp) to prevent unintended future messages.
You may:
Opt out of text messaging at any time by replying “STOP.”
Request access to, correction of, or deletion of your personal information (subject to legal requirements).
Contact us with questions about our data handling practices.
We use reasonable technical and organizational safeguards to protect your data from unauthorized access or disclosure.
However, no method of transmission or storage is completely secure.
Our leasing and communication services are intended for adults.
We do not knowingly collect information from children under 13.
If such information is identified, we will delete it promptly.
We may update this Privacy Policy periodically.
Updates will be posted at https://www.willownookalbany.com/privacy with an updated Effective Date.
Your continued use of our services after changes signifies acceptance of the revised terms.
Willow Nook (A DBA of TWP MHC Albany)
Attn: Community Management
Address: 1962 Howell Mill Road #210, Atlanta, GA 30318
Email: info@willownookalbany.com
Phone: 229-496-0001
By messaging us or providing your mobile number, you agree to receive messages related to leasing, residency, appointment reminders, status updates, and community information from Willow Nook Mobile Home Community. Message frequency varies, and standard message and data rates may apply. You have the right to opt out at any time by replying ‘STOP.’ Reply ‘HELP’ for assistance. View our Privacy Policy and Terms of Service.
Have questions or want early info? Reach out anytime, we’re happy to help.